Terms of Service
Last Updated: April 1, 2025
1. Acceptance of Terms
By accessing and using PandaConvert.com ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
2. Service Description
PandaConvert.com provides online file conversion services that allow users to:
- Convert images between different formats
- Convert audio files between different formats
- Convert video files between different formats
- Process all conversions locally in your browser for enhanced privacy
3. User Responsibilities
3.1 Content Ownership
You must only upload files for which you have the necessary rights or permissions to convert and use.
3.2 Prohibited Content
You agree not to upload files that:
- Infringe on intellectual property rights
- Contain illegal, harmful, or inappropriate content
- Violate any applicable laws or regulations
- Contain malware or malicious code
4. Service Limitations
4.1 Usage Limits
- Maximum file size varies by file type and browser capabilities
- Supported formats are listed on our website for each conversion type
- Processing time depends on file size and your device's capabilities
4.2 Service Availability
We strive to maintain high service availability but do not guarantee uninterrupted access to the Service.
5. Privacy and Data Protection
5.1 Data Processing
We process your data in accordance with our Privacy Policy. By using the Service, you consent to such processing.
5.2 Data Security
- All file conversions are processed locally in your browser
- Your files are never uploaded to our servers
- We use client-side technologies (WebAssembly) for secure processing
6. Intellectual Property
6.1 Service Rights
The Service, including its software, design, and content, is protected by intellectual property rights owned by PandaConvert.com.
6.2 User Content
You retain all rights to your files. Since processing occurs locally, we never take ownership or possession of your content.
7. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, either express or implied.
8. Limitation of Liability
PandaConvert.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
10. Termination
We reserve the right to terminate or suspend access to the Service for violations of these Terms or for any other reason at our discretion.
11. Subscription and Refund Policy
11.1 Money-Back Guarantee
We offer a 7-day unconditional money-back guarantee for all subscription purchases. You may request a full refund for any reason within 7 days of your purchase.
11.2 Refund Process
To request a refund:
- Contact us at [email protected]
- Include your order details and reason for refund
- Refunds will be processed within 7 business days
- Funds will be returned to the original payment method
11.3 Exceptions
This guarantee does not apply to:
- Abuse or violation of these Terms
- Fraudulent or unauthorized transactions
- Requests made after 7 days from purchase
12. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
- Website: https://pandaconvert.com
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
15. Entire Agreement
These Terms constitute the entire agreement between you and PandaConvert.com regarding the use of the Service.